Shipping policy

At Charmistic, we strive to ensure a smooth and timely delivery of your orders. Please review our shipping policy below:

1. Order Processing

• All orders are processed within 2-7 business days (excluding weekends and holidays).

• Orders placed after 5pm will be processed on the next business day.

• You will receive a confirmation email with tracking details once your order has been shipped.

2. Shipping Rates & Delivery Time

• Shipping costs vary based on location and will be calculated at checkout.

• Estimated delivery times:

  • Domestic Orders: 2-7 business days

  • International Orders: 10-18 business days (varies by country)

• Delivery times may be affected by external factors such as weather, customs delays, or courier issues.

3. Shipping Restrictions

• We currently ship to Lebanon and The Middle east.

• We do not ship to P.O. boxes or restricted locations.

• Customers are responsible for any customs duties or import taxes applicable to their order.

4. Lost, Delayed, or Damaged Shipments

• If your order is lost or significantly delayed, please contact us at Customer service email for assistance.

• Charmistic is not responsible for delays caused by the shipping carrier.

• If your package arrives damaged, please report it within 2 days with photos of the damage for resolution.

5. Address Accuracy

• Please ensure that your shipping address is correct before placing your order.

• Charmistic is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

For any questions or concerns about your shipment, please contact us at Customer service email.

Charmistic Team