Refund policy

At Charmistic, customer satisfaction is our priority. While we do not offer refunds, we are happy to provide an exchange under the following conditions:

• Exchanges are accepted within 2 days of delivery.

• Items must be in original condition, unused, and in their original packaging.

• Proof of purchase is required for all exchanges.

• Exchanges are subject to item availability. If the requested item is unavailable, store credit may be offered.

• Shipping fees for exchanges are the customer’s responsibility unless the item is defective or incorrect.

For any exchange requests, please contact our support team at our customer service email within the 2-day window.

Charmistic Team